Return & Refund Policy
At Elvdhaosa, your satisfaction matters. If you're not fully happy with your purchase, please read through the following return and refund guidelines carefully.
Order Cancellation
Cancellation requests are accepted provided your order has not yet entered the processing or fulfillment stage.
If your request is approved, a full refund will be returned to your original payment method.
Please be aware that once an order has been picked up for fulfillment or dispatched for shipment, cancellation may no longer be possible.
To request a cancellation, please get in touch with us promptly:
📧 service@elvdhaosa.com
Returns
We accept returns on eligible items within 30 calendar days of the delivery date.
To be eligible for a return, the item must meet the following conditions:
- Unused and in its original, unaltered condition
- Returned with original packaging and accessories (where applicable)
- Accompanied by proof of purchase or your order confirmation
Please reach out to our support team before sending any items back. Returns submitted without prior approval may not be accepted.
How to Request a Return
To initiate a return, contact our customer support team at:
📧 service@elvdhaosa.com
When submitting your request, please include:
- Your order number
- The name of the product
- Your reason for returning
- Relevant photos or videos of the item (where applicable)
Our team will review your request and provide return instructions accordingly.
Return Address
Please do not send returns to our registered business address.
Once your return has been reviewed and approved, our support team will provide you with the designated return address and all necessary instructions.
Return Shipping Costs
For returns based on personal preference, such as:
- Ordering the wrong item
- A change of mind
- Personal preference
— the customer is responsible for covering the cost of return shipping.
For items that arrive:
- Damaged
- Defective
- Incorrect
- Significantly different from the product listing
— we will arrange an appropriate resolution, including replacement, refund, or return assistance, at no cost to you.
Refunds
Once we receive and complete inspection of your returned item, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within:
5–10 business days from the date the return is received and verified.
Please keep in mind that the time for the refund to appear in your account may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven't received your refund within the expected window, we recommend:
- Rechecking your bank or payment account
- Contacting your payment provider directly
- Reaching out to our support team for further assistance
📧 service@elvdhaosa.com
Contact Information
- Brand Name: Elvdhaosa
- Legal Company Name: Shanghai Shangjiahao Information Technology Co., Ltd.
- Customer Support Email: service@elvdhaosa.com
- Business Address: No. 536, Laolu Road, Lingang New Area, China (Shanghai) Pilot Free Trade Zone, Shanghai, China