Shipping Policy

At Elvdhaosa, operated by Shanghai Shangjiahao Information Technology Co., Ltd., we are dedicated to keeping our customers informed with clear, accurate shipping information every step of the way.

We partner with reliable logistics providers and fulfillment facilities to ensure orders are handled and dispatched efficiently.

Order Processing Time

Most orders are processed within 1–5 business days following successful payment confirmation.

Please note that processing times may be affected by factors such as:

  • Order volume
  • Public holidays
  • Promotional or peak seasons
  • Product availability
  • Other circumstances that may impact order preparation

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Estimated Delivery Time

Following shipment, the estimated delivery window is:

10–20 business days

This timeframe covers both order processing and shipping transit time.

Actual delivery dates may vary depending on:

  • Destination country or region
  • Local postal and delivery services
  • Customs clearance requirements
  • Carrier conditions and capacity
  • Other factors beyond our reasonable control

Shipping Fees

We currently offer standard shipping on all orders.

  • Standard Shipping Fee: $2.99 USD

The applicable shipping cost will be clearly displayed at checkout before you confirm payment.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or through trusted fulfillment partners, depending on:

  • Product availability
  • Inventory location
  • Delivery destination

As fulfillment arrangements may vary by order, we are unable to guarantee shipment from a specific location in all cases.

Tracking Your Order

A shipping confirmation email with tracking information will be sent to you once your order has been dispatched.

Please allow some time for tracking updates to become available after shipment.

If you have any questions about your shipment status, don't hesitate to contact our support team.

International Shipping

We ship internationally where available.

Shipping coverage may vary based on destination restrictions, carrier limitations, or other logistical considerations.

If we are unable to deliver to your location, our customer support team will reach out to discuss available alternatives.

Delayed or Lost Packages

If your tracking information has not updated for an extended period, or if your package appears significantly delayed, please get in touch with us.

When contacting us, please include:

  • Your order number
  • Your tracking number
  • Any relevant shipping details

Our team will investigate and provide appropriate assistance based on your situation.

Updating Your Shipping Address

If you need to amend your delivery address, please contact us as soon as possible after placing your order.

Address updates can only be accommodated before your order has entered processing or shipment preparation.

Once an order has been shipped, we may be unable to redirect or modify the delivery address.

Shipping Address Accuracy

Your shipping address may differ from your billing address.

It is the customer's responsibility to ensure that all delivery information entered during checkout is accurate and complete. Errors in shipping details may result in delays or failed delivery.

Order Processing Schedule

Orders are processed on standard business days only.

Orders received on weekends or public holidays will generally begin processing on the next available business day.

Contact Information

  • Brand Name: Elvdhaosa
  • Legal Company Name: Shanghai Shangjiahao Information Technology Co., Ltd.
  • Customer Support Email: service@elvdhaosa.com
  • Business Address: No. 536, Laolu Road, Lingang New Area, China (Shanghai) Pilot Free Trade Zone, Shanghai, China